Hilton Garden Inn Portland/Lake Oswego

Been using this hotel for group business trips for the past several years. If you have work or personal travel in this area, I can't recommend this hotel enough. First, Alex is one of the most amazingly customer-focused sales managers I have ever had the pleasure with which to deal. Prompt responses. Value-added reservations. Accommodating of requests. That praise extends to those who run the front desk as well. Never had a negative experience with any of the employees. Second, the property is great. Close to the freeway access, but without traffic noise. Nicely maintained. Comfortable rooms with good amenities. Lobby that provides a variety of additional services (bar, breakfast, etc.) for the traveler needing those. Third, for the price, and given the location, this is a great value. Yes, you are not in Portland proper. But you are close. And it beats other hotels in the same area relative to price and condition (some charge too much for too little, or are legacy brands that need some updates, or are budget properties that aren't worth the price or the location). [[[[[[If there is any quibble, it is a small one: the shift to dispenser-based shampoo, conditioner, and lotion is an understandable one in terms of cost and 'green' considerations. But . . . they are not tamper-proof. That might not matter to some (and it really doesn't, for the most part, to me). Just an observation, and one I make recognizing that many other brands have also shifted to this approach for the reasons listed above.]]]]] All in all, highly recommended!!! Can't say enough positive things about my experiences at this property. Can't wait to stay here again.

The facility and rooms are well-appointed and efficiently set up. The thermostat was easy to understand and use, and kept our room at a comfortable temperature throughout. The staff was very helpful and friendly. When we needed to extend our stay it was handled quickly and efficiently. The breakfast servers were cheerful and helpful; they took the time to learn my name the first day and greeted me by name every day. We experienced no problems whatsoever.

Just save your money and go elsewhere!!! They charge you hidden fees and then screw up, take your money and then offer no apologies! I tipped extra only to be double charged at dinner and breakfast. Then after I checked out they charged me a pet fee for my service dog. They charge you to park in their parking lot while it’s completely empty with plenty of parking. The people at the front desk don’t care to solve any issues and just look at you until you finally walk away. Not to mention the food was horrible and the beds are extremely hard and uncomfortable. The Quality Inn is half the price with 10x service. What an incredibly disappointing experience

I really enjoyed my stay. The hotel was beautiful and clean the location was amazing. I was a little frustrated I was told they offered breakfast but not that it was $15. When I checked out the breakfast for $15 it was the same breakfast where as other hotels offer for free. I was also frustrated to park at the hotel was $10. I was glad to find a hotel in a beautiful area around Portland Oregon the not happy with all the unknown extra cost till after I already booked my room and checked in